These Terms of Purchase explain what to expect when placing an order through Ravendix. Please also review our Shipping Policy and Return & Refund Policy before checkout.

1. Before Placing an Order

Review the product description, dimensions, selected options, quantity, shipping address, total price, and shipping charge shown at checkout. Prices are displayed in the currency presented at checkout; applicable taxes and delivery charges are shown before payment where required.

2. Order Confirmation and Acceptance

After placing an order, you should receive an email confirmation. We may contact you about unavailable items, address issues, or payment verification. If we cannot fulfill an accepted order, we will offer an appropriate resolution or refund the unfulfilled amount.

3. Payment

The payment options actually available for an order appear at checkout. Payments are processed through payment service providers; do not send card details by email. More information appears in Payment & Security.

4. Processing and Delivery

Orders are typically processed within 1–3 business days after payment confirmation. Estimated delivery is 7–15 business days after dispatch for eligible U.S. destinations. These are estimates, not guaranteed arrival dates. Shipping costs are shown at checkout. Tracking details are sent after dispatch when available. Read Shipping Policy for exceptions and help with delays.

5. Order Changes and Cancellations

Contact us as soon as possible to request a change or cancellation. We will accommodate requests before dispatch when feasible. Once dispatched, an order generally cannot be canceled in transit; an eligible return may be requested after delivery. If we cannot ship within the promised period, we will notify you of the delay and provide applicable choices.

6. Returns and Refunds

Eligible products may be returned within 30 calendar days after delivery under the conditions in our Return & Refund Policy. Contact us before shipping a return to obtain instructions and the correct return address. Preference-based return shipping is paid by the customer; we resolve damaged, defective, incorrect, or materially misdescribed items at no additional cost to the customer. Approved refunds are issued to the original payment method within 5–10 business days after the returned item is received and inspected, where a return is required. Your financial institution may take additional time to post the credit.

7. Consumer Rights

Mandatory rights and remedies under applicable law remain in effect. Our purchase terms are read together with the policies linked here; a more specific shipping or return rule applies to that subject.