This policy explains how information is collected and used when you visit or buy from Ravendix, contact support, or interact with our communications.

Information We Collect

• Contact and order details, such as name, email, telephone number, billing and delivery addresses, products purchased, and order history.
• Payment-related information needed to complete a purchase; full card information is handled by the payment provider rather than requested by email.
• Device and usage data, such as IP address, browser, approximate location, pages visited, and cookie or similar technology identifiers.
• Information you send in support requests, reviews, or other communications.

How We Use Information

We use information to process and deliver orders, communicate about purchases, provide customer service, detect fraud, maintain the website, improve our store, and send marketing where you have chosen to receive it or where otherwise permitted. You can unsubscribe from marketing messages using the link in those messages.

Service Providers and Advertising

Our store is hosted on Shopify. Information may be shared with Shopify and providers that support payment processing, delivery, site analytics, customer service, and advertising, as needed to provide their services. If advertising cookies or pixels are enabled, they may be used to measure campaigns and personalize ads subject to applicable choices. We do not claim that every optional tool is active on every visit.

Cookies and Your Choices

Cookies can support cart functions, store preferences, analytics, and, where enabled, advertising. Available cookie controls and any applicable opt-out choices should be displayed through the store’s customer privacy settings. You can also manage cookies in your browser; disabling essential cookies may affect checkout.

Your Privacy Rights

Depending on your location and applicable law, you may request access, correction, deletion, or a copy of your information, and may have a right to opt out of certain targeted advertising or data sharing. To make a request, use our Contact Us page. We may need to verify your identity and may retain information where required for orders, security, or legal obligations. We will not discriminate against you for exercising applicable privacy rights.

Retention, Security, and International Processing

We keep information only as needed for the purposes above, legal requirements, dispute resolution, and legitimate business records. We use reasonable safeguards, but no online transmission is entirely risk-free. Because the store and its providers may operate in different countries, information may be processed outside your state or country subject to applicable protections.

Children and Policy Updates

This store is not intended for children under 13. We may update this policy as our services or legal requirements change; the latest version will appear on this page.