We want you to understand how to request a return and how we resolve product or delivery problems.

Return Window

Eligibility

For a preference-based return, the item should be unused, unassembled where practical, and in substantially its original condition, with included parts and accessories. Reasonable inspection is allowed. Products damaged by misuse or materially altered after delivery may not qualify for a preference-based return. These conditions do not limit your rights for damaged, defective, incorrect, or materially misdescribed goods.

How to Request a Return

Use our Contact Us page and provide your order number, the item, the reason for the request, and photos or video when relevant. We will review the request and provide instructions and the appropriate return warehouse address. Do not send a return to the business registration address. The return destination may differ by order. Keep your shipping receipt and tracking details.

Return Shipping Cost

For a change of mind or preference-based return, the customer pays return shipping. If an item is damaged, defective, incorrect, or materially different from its description, we will provide a suitable replacement, refund, or return solution at no additional cost to the customer, including any return shipping we require. We do not charge a restocking fee for eligible returns.

Damaged or Incorrect Items

Contact us as soon as you notice the issue, with your order number and photos where practical. Do not dispose of the item or packaging until we advise you. We will review the issue and explain the available resolution.

Refund Timing and Method

When a return is required, we inspect it after receipt and issue an approved refund to the original payment method within 5–10 business days of receipt and inspection. If no return is required, we will issue an approved refund within 5–10 business days of approval. Your card issuer or bank may need additional time to post the credit. Original shipping charges are refunded when required by law or when the issue is our error; for a preference-based return, any original shipping charge is generally nonrefundable.

Changes, Cancellations, and Missing Parcels

Request an order change or cancellation before dispatch; we will try to accommodate it where feasible. Once dispatched, follow the return process after delivery if eligible. For delayed or missing parcels, including a package marked delivered but not received, use Contact Us with your order number so we can investigate; a delivery scan alone does not automatically close the request.