Shipping Policy
Ravendix · Customer Care
Shipping Policy
These are the expected steps for ordering and delivery to eligible U.S. destinations. Your checkout will show the available shipping options for your address.
Processing
Orders are typically processed within 1–3 business days after payment is confirmed, excluding weekends and observed holidays. If a product requires a different preparation period, its product page or checkout should state that before purchase.
Estimated Delivery
For eligible U.S. destinations, estimated delivery is 7–15 business days after dispatch. Processing time is separate from delivery time. Estimates may vary by destination, carrier, customs processing where applicable, weather, and other conditions outside normal transit. Remote destinations may take longer; any different estimate should be shown before checkout.
Shipping Fees and Destinations
The shipping charge, if any, is calculated and displayed at checkout based on the delivery address and available method before payment. We ship only to destinations offered at checkout. If a delivery address cannot be serviced, we will contact you with available options, including a refund for an unfulfilled order.
Fulfillment Origin
Orders may be dispatched from our own or partner fulfillment locations depending on product availability and destination. Dispatch does not necessarily originate within the United States. We do not represent every order as locally shipped.
Tracking
Once your order is dispatched, we will email a shipping confirmation with tracking information when available. Tracking can take some time to appear in the carrier system. Check your confirmation email and contact us if you need help.
Delays, Lost Packages, and Delivery Concerns
If a shipment is delayed, has not updated for an extended period, is lost, or shows as delivered but cannot be found, contact us with your order number. We will review the carrier information and work with you toward an appropriate resolution. We do not automatically deny a request solely because tracking shows “Delivered.” If we cannot ship within the promised period, we will give applicable notice and the option to accept a delay or cancel for a refund.
Address Changes
Check the address at checkout. Contact us promptly if it needs correction. We will try to update it before dispatch; changes may be unavailable after a package enters transit.